Operations Manager (Click Here to Apply)
SUMMARY/OBJECTIVE:
The Operations Manager is responsible for overseeing the Facilities
and the Reception teams. In addition to supervising these teams,
the Operations Manager will oversee the firm’s travel program
and will assist with office moves and asset management. This
position works closely with the Operations Chief and the Associate
Director of Operations.
This position is eligible to participate in the firm's flexible
work program.
SUPERVISORY RESPONSIBILITIES:
• When appropriate, assists with recruiting, interviewing,
hiring, and training new staff in the department
• Oversees the daily workflow of team members
• Provides staff with constructive and timely performance
feedback and evaluations
• Handles disciplinary process, including escalating
employment matters to the head of the department and the Director
of Human Resources when necessary
• Provides leadership and mentoring to staff, including
on-going performance management, feedback and coaching,
identification of training opportunities, and preparation of career
development plans
OTHER RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
• Supervises the Facilities and Reception staff and provides
guidance and mentoring
• Conducts one-on-one meetings with the department team
members and holds annual evaluation meetings
• Liaison with Building Management and firm vendors to
coordinate daily cleaning and maintenance of all office space,
carpet cleaning, special cleaning and other contracted
services.
• Acts as a liaison to all repair, maintenance, construction,
and mechanical contractors and assists with contract
negotiations
• Responsible for coordination of all internal office and
workstation moves
• Assists with managing the security and safety of the firm
and its employees by acting as contact for the property security
system.
• Oversees and maintains the firm’s visitor and
hoteling office process
• Coordinates with security guard contractor to schedule the
Wiley dedicated lobby Receptionist and set up ongoing training
• Acts as primary point of contact for the firm’s
outsourced travel program
• Attends weekly Operations managers meeting
• Liaison with Meeting and Events department for conference
room set ups executed by Facilities team
• Maintains the firm’s asset management software and
the firm’s floor plan process by coordinating with the
audio-visual team
• Assists with the development and implementation of process
improvements and technology within the Facilities and Reception
departments.
• Performs other duties as assigned
WORK ENVIRONMENT:
• Position operates in a professional office environment
which is usually quiet to moderate
• Position routinely uses standard office equipment such as
computers, phones, photocopiers, and filing cabinets
• Position requires that the employee be able to multi-task
in a fast-paced work environment
PHYSICAL DEMANDS:
• While performing the duties of this job, the employee is
required to have ordinary ambulatory skills sufficient to visit
other locations; and the ability to stand, walk, stoop, kneel, and
crouch. Requires good hand-eye coordination, arm, hand, and finger
dexterity, including ability to grasp, and visual acuity to use a
keyboard, operate equipment and read information. Frequently
required to sit, reach with hands and arms, talk, and hear.
• Ability to carry or lift items weighing up to 20 pounds
KNOWLEDGE, SKILLS, AND ABILITIES:
• The ability to communicate professionally and effectively,
both in oral and written form
• The ability to multi-task, prioritize/coordinate deadlines
and track progress of tasks
• Ability to organize workflow and use time efficiently
• Ability to demonstrate attention to detail and accuracy
• Excellent customer service skills
• Ability to effectively manage shifting priorities and
competing deadlines
• Must establish and maintain effective working relationships
in or out of a team environment
• Understands and adopts the organizational structure
• Possesses the attitude of collaboration and sharing
• Willingness to learn and adopt new methodologies
• Must maintain confidentiality of work-related information
and materials
• Flexibility and willingness to respond to issues during and
outside of core business hours
EDUCATION AND EXPERIENCE:
• Bachelor’s Degree or equivalent work experience
• 5+ years of professional work experience in facilities or
operations management and supervisory experience in a professional
environment
OTHER DUTIES:
This description outlines the basic requirements of this position.
It is not intended to be a complete description as other duties may
be assigned.
**Wiley is committed to the continued health and safety of all
members of the firm and requires all members to be fully vaccinated
against COVID-19. Therefore, all newly hired personnel must be
fully vaccinated against COVID-19 by their start date. Proof of
vaccination will be required. Wiley will provide reasonable
accommodation(s) based on approved medical or religious
accommodation requests.
**Wiley is an Equal Opportunity Employer with a strong
commitment to the achievement of excellence, diversity and
inclusion. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity or expression, national origin, age,
disability, protected veteran status, or any other characteristic
protected by law.
***This Organization Participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.