Operations Manager - Wiley Rein LLP

Michelle DaSilva

Operations Manager - Wiley Rein LLP

Operations Manager (Click Here to Apply)

The Operations Manager is responsible for overseeing the Facilities and the Reception teams. In addition to supervising these teams, the Operations Manager will oversee the firm’s travel program and will assist with office moves and asset management. This position works closely with the Operations Chief and the Associate Director of Operations.

This position is eligible to participate in the firm's flexible work program.

• When appropriate, assists with recruiting, interviewing, hiring, and training new staff in the department
• Oversees the daily workflow of team members
• Provides staff with constructive and timely performance feedback and evaluations
• Handles disciplinary process, including escalating employment matters to the head of the department and the Director of Human Resources when necessary
• Provides leadership and mentoring to staff, including on-going performance management, feedback and coaching, identification of training opportunities, and preparation of career development plans

• Supervises the Facilities and Reception staff and provides guidance and mentoring
• Conducts one-on-one meetings with the department team members and holds annual evaluation meetings
• Liaison with Building Management and firm vendors to coordinate daily cleaning and maintenance of all office space, carpet cleaning, special cleaning and other contracted services.
• Acts as a liaison to all repair, maintenance, construction, and mechanical contractors and assists with contract negotiations
• Responsible for coordination of all internal office and workstation moves
• Assists with managing the security and safety of the firm and its employees by acting as contact for the property security system.
• Oversees and maintains the firm’s visitor and hoteling office process
• Coordinates with security guard contractor to schedule the Wiley dedicated lobby Receptionist and set up ongoing training
• Acts as primary point of contact for the firm’s outsourced travel program
• Attends weekly Operations managers meeting
• Liaison with Meeting and Events department for conference room set ups executed by Facilities team
• Maintains the firm’s asset management software and the firm’s floor plan process by coordinating with the audio-visual team
• Assists with the development and implementation of process improvements and technology within the Facilities and Reception departments.
• Performs other duties as assigned

• Position operates in a professional office environment which is usually quiet to moderate
• Position routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets
• Position requires that the employee be able to multi-task in a fast-paced work environment

• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, and crouch. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read information. Frequently required to sit, reach with hands and arms, talk, and hear.
• Ability to carry or lift items weighing up to 20 pounds

• The ability to communicate professionally and effectively, both in oral and written form
• The ability to multi-task, prioritize/coordinate deadlines and track progress of tasks
• Ability to organize workflow and use time efficiently
• Ability to demonstrate attention to detail and accuracy
• Excellent customer service skills
• Ability to effectively manage shifting priorities and competing deadlines
• Must establish and maintain effective working relationships in or out of a team environment
• Understands and adopts the organizational structure
• Possesses the attitude of collaboration and sharing
• Willingness to learn and adopt new methodologies
• Must maintain confidentiality of work-related information and materials
• Flexibility and willingness to respond to issues during and outside of core business hours

• Bachelor’s Degree or equivalent work experience
• 5+ years of professional work experience in facilities or operations management and supervisory experience in a professional environment

This description outlines the basic requirements of this position. It is not intended to be a complete description as other duties may be assigned.

**Wiley is committed to the continued health and safety of all members of the firm and requires all members to be fully vaccinated against COVID-19. Therefore, all newly hired personnel must be fully vaccinated against COVID-19 by their start date. Proof of vaccination will be required. Wiley will provide reasonable accommodation(s) based on approved medical or religious accommodation requests.

**Wiley is an Equal Opportunity Employer with a strong commitment to the achievement of excellence, diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

***This Organization Participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.