At Seyfarth, we understand that great people are the key to our success, and we provide the opportunities to match. If you join us, you’ll work with state-of-the-art technology in a friendly and professional environment, and we will continue to invest in your professional development. If you want the freedom to grow at a firm that is invested in your future, apply here.
THE OPPORTUNITY:
We are seeking a Technical Support Specialist responsible for Level 2 support in the firm’s Washington, DC office. The technical support team provides deskside, phone, email and remote concierge-level technical support service to our professionals and staff by. This position will proactively engage with the office to determine the technology needs for the practice(s). Through teamwork, innovation, and effective communication you will represent the Technology Services Group with the highest level of client service.
THE DAY-TO-DAY:
- Provide world class concierge-level technical support service desk side for hardware and software
- Use of incident management system to properly document and escalate issues as they are reported
- Proactive learning of current and newly released applications
- Ensure escalations from the Service Desk are prioritized properly and status communicated to the client in a timely matter
- Perform advanced troubleshooting and research of incidents and problems
- Collaborate within the larger IT support team to ensure the highest level of customer support and resolution
- Daily monitoring of upcoming AV/VC requests within the office to ensure seamless delivery of requested services
- Setup and delivery of various hardware and audio visual requests within the conference meeting rooms
- Ensure all office integrated conference rooms are kept in appropriate working order
- Keep up to date on emerging and competitive AV/VC technology
- Seek and identify opportunities to enhance the clients experience with the Firm’s technology
- After hours availability to assist with client serve delivery, system maintenance, and as needed
YOU HAVE:
- At least one year of general IT support experience in a law firm or professional services environment
- Knowledge of Microsoft Windows 10 and Microsoft Office 365 within a professional services organization
- Knowledge and support of various mobile email devices (iOS, Android, etc.)
- Knowledge of hardware (desktop/laptop) deployment methods using an image deployment tool (SCCM, etc.)
- Ability to utilize and troubleshoot web-based applications
- High level of client service orientation a must
- Ability to handle conflict and difficult situations within a technical and client service environment
- Effective communication abilities to all levels of personnel
- Ability to adapt to changing technology within a professional services organization
- Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations with clients
- Self-motivated with the ability to execute tasks and make decisions in a high-pressure environment
- Working knowledge of Cisco video conference infrastructure and Crestron end points
- Technical understanding of integrated conference room technologies (Crestron, Polycom, etc.)
- Support experience with a Document Management System (Work 10), CarpeDiem, Citrix, as well as other legal applications
- Certifications a plus (A+, Network +,MOS, ITIL Foundations, etc)
- Cisco video conference/Crestron certifications and training
- Bachelor degree, or comparable experience preferred
WHAT WE PROVIDE:
Seyfarth provides competitive salary and benefits at all levels, and our culture embraces the entrepreneurial spirit of its professionals like no other firm. Our allied professionals are a collaborative team, helping to define the unique client experience offered by the firm. We understand that it takes more than attorneys to build a successful legal practice; everyone participates in our commitment to excellence.
We are also proud to be an influential leader in inclusion and diversity. The firm has been recognized for our efforts by the Human Rights Campaign and the Minority Corporate Counsel Association. We are Mansfield 2.0 certified, a reflection of our ongoing commitment to advancing candidates from underrepresented groups.
MORE ABOUT SEYFARTH:
With more than 900 lawyers across 17 offices, Seyfarth Shaw LLP provides advisory, litigation, and transactional legal services to clients worldwide. Learn more about The Seyfarth Experience at www.seyfarth.com/careers/.
Seyfarth Shaw is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, genetic information or any other basis protected by federal, state or local law.
To achieve our goal of equal opportunity, Seyfarth Shaw maintains an affirmative action plan through which it makes good faith efforts to recruit, hire and advance in employment qualified minorities, females, individuals with disabilities and protected veterans. If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW and the Supplement poster through the followinglink:https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Seyfarth is an EO Employer –M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
It is an essential job requirement to be fully vaccinated against COVID-19 for this role. If you need an accommodation of any kind for religious or disability reasons, including related to this job requirement, please contact Human Resources.
This position is based in Washington, DC 20004
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